Unfortunately we cannot promise that it will be possible to change or cancel your order once it has been placed. We aim to have all orders dispatched within 1 working day of being placed so the chances are your order might already be on it's way to you by the time we see your request. To avoid having to change/cancel your order please ensure that all order details are correct before completion.
You will receive an email once your order has been dispatched, this usually takes up to 2 working days from your payment being processed although we aim to dispatch within 1 working day when possible. You can also contact us at ellie@elnique.com to help track down your order.
All orders receive two emails: one is an order confirmation to let you know we've received your order and the other is to give you a heads up that your order is on it's way. If you haven't received these emails please double-check your Spam folder because they can sometimes end up there. If your email(s) aren't in your junk mail then you may have incorrectly entered your email address. If you think this is the case simply send an email to ellie@elnique.com letting us know and we will resolve the issue for you.
You can find out all info on shipping here.
You sure can. Click here to find out how.
We can do our best to help! Please visit our Ring Size Chart page here. We have 4 different measurements: Elnique Size, US Size, UK Size and MM. The average ring size in the UK is a US 6 / UK M so we have chosen this size as our 'Medium'.
We try to include all product materials in each individual product description. We stock costume jewellery made from zinc alloy and imitation gemstones as well as genuine gemstones and .925 sterling silver pieces.
Pure silver (with a fineness of 99.9%) is simply not durable enough for use in jewellery. To rectify this, pure silver is often combined with small quantities of copper (7.5%). The copper is added to strengthen the silver and the resulting product is .925 sterling silver (92.5% fineness).
Please visit our Jewellery Care page here for more deets on how to keep your Elnique jewels looking shiny n' new.
We would love to discuss wholesale with you! Just send across an email to ellie@elnique.com with the subject: Wholesale Enquiry.
Yay, we love bloggers! Head to our Bloggers page here to find out more.
Unfortunately we cannot promise that it will be possible to change or cancel your order once it has been placed. We aim to have all orders dispatched within 1 working day of being placed so the chances are your order might already be on it's way to you by the time we see your request. To avoid having to change/cancel your order please ensure that all order details are correct before completion.
You will receive an email once your order has been dispatched, this usually takes up to 2 working days from your payment being processed although we aim to dispatch within 1 working day when possible. You can also contact us at ellie@elnique.com to help track down your order.
All orders receive two emails: one is an order confirmation to let you know we've received your order and the other is to give you a heads up that your order is on it's way. If you haven't received these emails please double-check your Spam folder because they can sometimes end up there. If your email(s) aren't in your junk mail then you may have incorrectly entered your email address. If you think this is the case simply send an email to ellie@elnique.com letting us know and we will resolve the issue for you.
You can find out all info on shipping here.
You sure can. Click here to find out how.
We can do our best to help! Please visit our Ring Size Chart page here. We have 4 different measurements: Elnique Size, US Size, UK Size and MM. The average ring size in the UK is a US 6 / UK M so we have chosen this size as our 'Medium'.
We try to include all product materials in each individual product description. We stock costume jewellery made from zinc alloy and imitation gemstones as well as genuine gemstones and .925 sterling silver pieces.
Pure silver (with a fineness of 99.9%) is simply not durable enough for use in jewellery. To rectify this, pure silver is often combined with small quantities of copper (7.5%). The copper is added to strengthen the silver and the resulting product is .925 sterling silver (92.5% fineness).
Please visit our Jewellery Care page here for more deets on how to keep your Elnique jewels looking shiny n' new.
We would love to discuss wholesale with you! Just send across an email to ellie@elnique.com with the subject: Wholesale Enquiry.
Yay, we love bloggers! Head to our Bloggers page here to find out more.